Policies

Please be advised that Poochy Doos LLC reserves the right to refuse service to anyone.

All policies are subject to change without notice.

POOCHY PALS

Poochy Pals is a warm and fuzzy referral program for everyone who wants to share The Poochy Love!

How It Works

Our clients receive a FREE $23.00 Service each time they refer a friend who signs-up and uses our pet sitting or dog walking services! Just have them mention your name when they contact us and we’ll do the rest!

The Fine Print
FREE service has no cash value, is non-transferrable and is subject to our policies.

PET CARE

Pets & Animals We Service

We service dogs, cats and small animals. We also service well-mannered large animals, such as donkeys and horses. We require three visits a day for vacation care unless your pet has a location to void and eliminate, i.e. a cat box or access to the outdoors through a doggy door. For the safety of your professional pet sitting team, doors left open are not acceptable solutions for care.

For the safety of us, our clients, the public and all the pets we care for, we require all pets we service to be safe and non-aggressive. Please do not call us if you know your animal is dangerous – we are not the solution. We are happy to refer you to a well-qualified trainer who can help you.

Aggressive behaviors include the following:

  • Snapping at people, especially children
  • Nipping or biting
  • Stiffening, growling or snapping when approached or handled
  • Dilated pupils or raised hackles around strangers
  • Biting, snapping or growling in defense of people, food, toys, bed, or other items
  • Attacking other animals

Did You Know:

Aggressive behaviors can be caused by health problems, so be sure to have your pet checked by your veterinarian if they are acting aggressively. If no physical causes exist, feel free to contact us and we’d be happy to recommend a professional trainer.

Guest Pet Services
We will accommodate up to two “Guest Pets” at your household only if the Guest Pets gets along well with your pets and have no behavior problems. We must meet the Guest Pets in advance of your care needs and we must have a signed Client Service Agreement authorizing care from the pets’ legal owner. All Guest Pet services will be provided, depending on availability, for an Additional Pet Fee of $10/per each Guest Pet per/each visit.

No Pet Left Behind
Some folks want us to take care of their dogs but ignore their other pets, such as their cat. Yes, our feline friends are fairly independent, but they still need attention, affection and play time every day. We’re happy to care for all of your pets, but we are unable to accept jobs where certain pets in the house are to be left uncared for. Likewise, we cannot skip days in-between feline pet sitting visits.

Attempted Service
Animals can be unpredictable when their owners are absent. If unpredictable animal behavior prevents Poochy Doos, LLC from completing service as planned, all clients are nevertheless obligated to pay for the attempted service.

Job-Sharing
For liability reasons, we are unable to job-share with other pet care-givers during your absence, i.e., other non-Poochy-authorized pet sitters. Once you retain Poochy Doos, LLC to care for your animals, we are then legally responsible for their care. Any introduction of other caretakers into your household during your absence will result in our immediate inability to continue care. If you think your situation is unique, please contact us prior to your departure and we’ll be happy to discuss it with you.

Pet Intros
In order to maintain the highest possible continuity of care with the Professional Pet Sitters who will be caring for your pets, we will often introduce two Pet Sitters to your account. Should we ever need to introduce an additional caretaker, i.e., when your usual Pet Sitter is unavailable, we will introduce them (pending our availability). Alternatively, if you’d like to meet your new pet sitter, just let us know!

Welfare Check & Visits
Insuring the welfare of your pets is our highest priority! Towards that end, your pet sitter will leave you a “welcome home card” reminding you to text us when you’ve arrived home safely. If we don’t hear from you before the time your pets need care, we will perform an Emergency Welfare Visit. It is your responsibility to let us know that you’ve returned home safely or that your return has been delayed.

We charge a premium for these Welfare Visits as they are unscheduled.
$25.00/Welfare Visit
Fee assessed upon dispatch of pet sitter.

Required Vaccinations
Please make sure your pets have the following up-to-date vaccinations prior to our Meet and Greet:

Canine Vaccinations:

  • Rabies
  • DA2P
  • Lepto

Feline Vaccinations:

  • Rabies
  • FVRCP

INCLEMENT WEATHER

We require that you arrange for the removal of all snow that could impede our access to your driveway. Likewise, for the safety of our pet sitters, please keep all walkways clear of ice and well-lighted. Although we are equipped with reliable vehicles, we recommend you leave a house key with a trusted neighbor that lives within walking distance of your home. If we are unable to get within reasonable walking distance to your home due inclement weather or road closures, we will contact your neighbor immediately and notify you of the situation.

THE MEET & GREET

During the Meet & Greet we come to your house, meet your pets and get to know each other.

The initial visit:

  • Is free-of-charge
  • Occurs one time (unless you later introduce a new pet into your home or there is a delay in the start of service)
  • Only takes about 1/2 hour
  • Is available Monday – Saturday
  • Allows us to meet you and your pets
  • Allows us to answer any questions you may have and get the lay of the land
  • Allows you to see if we’re a good fit for your family
  • Gets you signed-up for service

The Meet & Greet is required for all new Clients prior to initiating service. We cannot provide professional pet sitting or dog walking for pets we have not met. If you think you have an exception, such as frequent foster pets, please let us know.

All additional Meet & Greets that may be necessary are subject to a $35.00 charge for each Meet required.

Preparing for the Meet & Greet
Please turn on your porch light if your Meet & Greet is scheduled after dark.

We will need:

  • Microchip company name, phone and pet ID number, if applicable
  • The expiration date of your pet’s vaccinations
  • Medications and dosage, if applicable
  • Two copies of your house key

KEYS

We require two keys in order to perform pet care services. One is used by your pet sitter or dog walker and the other is kept as a back-up in case of accidental lock-out. We will test the keys before we leave to make sure we are able to unlock and lock your door. We cannot use garage door openers/key pads in lieu of keys due to malfunctions that can occur during power outages, cold weather or low batteries.

Quick Key Service
Quick Key Service enables you to leave your keys with us once your initial service has been completed. This allows us trouble-free access for future service and saves you key pick-up and key-return fees. All keys are kept in a secure, locked location. You are automatically enrolled in Quick Key when you sign-up for service.

Key Pick-Up and Key-Return Fee
An $18.00 fee will be charged for each trip we have to make in order to pick-up or drop off keys. Keys returned by regular mail are subject to a $16.00 fee to cover time, materials, handling and postage. Unless you request your keys on the final visit of your schedule, you are automatically enrolled in Quick Key so that we have quick access to your key the next time you need service.

If you are moving we will return your house keys on the last date of service at your old address, or destroy your house keys upon notification that you have moved.

HOUSEKEEPING

Extended Stay – Cleanliness & Comfort

We are happy to accommodate all of your overnight pet sitting needs! For the comfort and well-being of our pet sitting team, we require their accommodations to be clean, comfortable and conducive to a healthy night’s sleep.

For extended overnight stays (in excess of 10 days) we may require your house cleaner to provide house cleaning service(s). This is especially necessary if you have multiple animals, large animals, or animals with long hair.

Likewise, anything you can do to add to the comfort of our pet sitters while they are caring for your pets, is greatly appreciated. This may include:

  • Having space in your refrigerator for their food
  • Providing fresh sheets & towels
  • Leaving television/cable instructions
  • Providing guest access to your internet, including network name and password
  • Having night lights in hallways or bathrooms
  • Allowing garage parking (if available) in the winter
  • Making sure your outdoor lights work

Thank you in advance for your thoughtfulness in insuring your pet sitter’s comfort!

Cleaning
Our cleaning service is available to use in conjunction with extended overnight stays (when your house-cleaning service is unavailable) and for atypical messes which can occur during the normal course of other pet sitting services.

Such messes are often very difficult and/or time consuming to clean and can even make us late for our next scheduled appointment. Because cleaning is outside the scope of our normal, daily pet sitting services, we charge a premium for our time.

$50/Hour

RESERVATIONS

Poochy Clients can request services by accessing their Client Account and submitting schedule requests. All requests will be reviewed in order of receipt and responded to via e-mail. Submitting your request through your online Account puts you in a priority queue ahead of texts, emails or phone calls. 72-hours advanced scheduling is suggested to increase the likelihood of our availability. Like all companies, we have limited resources. THERE ARE TIMES WE ARE UNABLE TO APPROVE YOUR SCHEDULE REQUEST. PLEASE ALLOW AT LEAST 24-HOURS FOR OUR RESPONSE.

Likewise, clients may contact us directly to schedule care. Confirming we are available during certain dates does not secure or reserve service. Your service is not reserved until availability, dates, number of visits and type of service have been verified, approved and paid for. No service can be scheduled or reserved by leaving a Schedule Request, voice-mail or text message.

Contacting our pet sitters directly for the purposes of scheduling care is explicitly prohibited and may result in the immediate termination of your Service Agreement. Please respect the privacy of our pet sitters.

Service is first come, first served and based on availability. Please help us accommodate your needs by reserving your desired dates well in advance. We accept reservation requests two months prior to your scheduled departure date.

Unfortunately, we are unable to tentatively “hold” dates while you finalize your travel plans. Please submit your Schedule Request us as soon as you know your travel plans and we will do our best to accommodate your needs.

Repeated cancellations will be viewed as an attempt to “hold dates” and may jeopardize future service.

All services are not available in all serviced areas.

Convenience Services
We are happy to try and accommodate all of your last minute service needs. Convenience Services are services requested without 48-hours advanced notice. Due to the last minute nature of these requests, Convenience Services are only available to clients who have stored credit cards in their account, thereby enabling AutoPay.

AutoPay gives us permission to process your stored credit card at the time of booking, in order to secure service. In lieu of receiving an invoice, you will receive confirmation of service with your billing statement.

Convenience Fee
Due to significant scheduling challenges required to accommodate last minute service requests, all Convenience Services are subject to an additional 25% fee.

VISIT TIMES

We’re here to serve you! Please let us know if your pets have any time-sensitive needs and we will do our best to accommodate them.

Established clients can request care at pre-specified times slots utilizing their online Profiles when requesting care through our website. All of our visits (unless a pet requires medications or special needs care) are subject to change (in order to suit our availability) while meeting the needs of your pets.

Our care visits are broken up into four main sections and occur within 2-4 hour time intervals:

Visits Time Intervals

Visits Time Intervals
Morning 7:00 a.m. – 10:00 a.m.
Mid-Day 11:00 a.m. – 3:00 p.m.
Early Evening 4:00 p.m. – 6:00 p.m.
Night 7:00p.m. – 8:30 p.m.

PAYMENT POLICY

Payment Methods
We accept checks and most major credit cards. Credit card payments can be made in two ways:

SelfPay Credit Card Transactions
SelfPay payments are initiated by the client upon receipt of an invoice, payable in advance of service performance.

AutoPay Credit Card Transactions
Clients storing their credit cards in their online profile authorize Poochy Doos, LLC to automatically process payment by debiting their stored credit card. AutoPay clients are automatically qualified for Convenience Service.

These Payment Methods are referred to as: SelfPay or AutoPay.

Tips
If you’d like to leave your pet sitter a tip, please feel free to leave cash, check or add a gratuity to your credit card payment.

Cancellations
Need to cancel service? No problem! You can cancel any scheduled service without incurring Late Cancellation Fees, if received in a timely manner. Failure to cancel in a timely manner, as outlined in our Payment Policy, may result in a Cancellation Fee being assessed.

Cancellations that occur in the middle of a scheduled service period (including early returns) will not be refunded or credited.

SURCHARGES

Early Bird
These are visits that occur early in the morning, prior to 7:00 a.m. As such, these pet sitting visits are unusual, and therefor cannot be added to existing pet visit routes frequented by your pet sitter, there is a $5.00 surcharge for all Early Bird visits.

Maximum of one Early Bird Visit per day.

Night Owl
After hours visits are visits that occur after 8:30 p.m. As such, these pet sitting visits are unusual, and therefore cannot be added to existing pet visit routes frequented by your pet sitter, there is a $5.00 surcharge for all After Hours visits.

Maximum of one Night Owl visit per day.

Special Handling
We are happy to care for your “in-training” or “difficult” dog as well as positively reinforce your training routines, as long as all such routines are force-free. Behaviors such as on-leash reactivity, high arousal, fear, timidness, environmental sensitivity and other issues may require advanced handling skills and/or handlers with K9 Coach Training, to ensure the well-being of your dog. Often Special Handling needs cannot be assessed during a Meet & Greet but rather present during our first walk, or subsequent walks as we encounter stimuli. Should your dog require Special Handling, a $5.00 surcharge will be assessed.

Holiday
We are happy to spend our holidays with your pets! All services provided on a Holiday will be charged a $5.00 surcharge per each visit as a bonus to your pet sitter.

Holiday’s Observed:

New Year’s Eve
New Year’s Day
Memorial Day
Easter
Independence Day
Labor Day
Thanksgiving
Christmas Eve
Christmas

Service Area

A $5.00 surcharge will be charged for all services outside of our service area, with the exception of overnight stays.

Errand
A surcharge will be assessed for any supplies we need to pick-up in order to care for your animals, i.e., medication, pet food, etc.

$23.00/30 Minute Minimum

Additional Pet
Have more than two pets? Additional pet accommodation fees may apply.

Litter Box Cleaning – Health & Welfare
During the first day of service, if there are litter boxes soiled with multiple days of excessive pet waste, we will assess a surcharge, as follows:

$5.00/per box

SERVICE CHANGES

All services are subject to change without notification. Do to the unpredictability of animals and/or conditions and emergencies that may arise, we may, on occasion have to modify the services you’ve ordered in order to accommodate uncontrollable circumstances. For example, inclement weather may necessitate changing a walk to an indoor play session, etc. Likewise, concerns about your pet’s welfare or behavior may result in an additional visit or extended visit. Likewise, we may have to shorten visits to accommodate emergencies. You will be notified of all such changes.