Please be advised that Poochy Doos LLC reserves the right to refuse service to anyone.
All policies are subject to change without notice.
Poochy Pals is a warm and fuzzy referral program for everyone who wants to share The Poochy Love!
How It Works
Our clients receive a FREE $23.00 Service each time they refer a friend who signs-up and uses our pet sitting or dog walking services! Just have them mention your name when they contact us and we’ll do the rest!
The Fine Print
FREE service has no cash value, is non-transferrable and is subject to our policies.
Pets & Animals We Service
We service dogs, cats and small animals. We also service well-mannered large animals, such as donkeys and horses. We require three visits a day for vacation care unless your pet has a location to void and eliminate, i.e. a cat box or access to the outdoors through a doggy door. For the safety of your professional pet sitting team, we do not provide pet care in houses where exterior doors are left open so that pets have access. We must be able to secure all dog doors.
For the safety of us, our clients, the public and all the pets we care for, we require all pets we service to be safe and non-aggressive. Please do not call us if you know your pet is dangerous – we are not the solution. We are happy to refer you to a well-qualified trainer who can help you.
Aggressive behaviors include the following:
- Snapping at people, especially children
- Nipping or biting
- Stiffening, growling or snapping when approached or handled
- Dilated pupils or raised hackles around strangers
- Biting, snapping or lunging in defense of people, food, toys, bed, or other resources
- Attacking other animals
Did You Know:
Aggressive behaviors can be caused by health problems, so be sure to have your pet checked by your veterinarian if they are acting aggressively. If no physical causes exist, feel free to contact us and we’d be happy to recommend a professional trainer.
Guest Pet Services
We will accommodate up to two “Guest Pets” at your household only if the Guest Pets get along well with your pets and have no behavior problems. We must meet all Guest Pets in advance of your care needs and we must have a signed Client Service Agreement authorizing care from the pets’ legal owner. All Guest Pet services will be provided, depending on availability, for an Additional Pet Fee of $10/per each Guest Pet per/each visit.
No Pet Left Behind
Some folks want us to take care of their dogs but ignore their other pets, such as their cat. Yes, our feline friends are fairly independent, but they still need attention, affection and playtime every day. We’re happy to care for all of your pets, but we are unable to accept jobs where certain pets in the house are to be left unattended. Likewise, we cannot skip days in-between feline pet sitting visits.
Animals can be unpredictable when their owners are absent. If unpredictable animal behavior prevents Poochy Doos, LLC from completing service as planned, all clients are nevertheless obligated to pay for the attempted service.
For liability reasons, we are unable to job-share with other pet care-givers during your absence, i.e., other non-Poochy-authorized pet sitters. Likewise, we cannot care for your pets if you have house guests or anyone with access to your home (who is not bonded and insured) dropping in during your absence.
Any introduction of other people and/or caretakers into your household during your absence will result in our immediate inability to continue care. Once you retain Poochy Doos, LLC to care for your animals, we are then legally responsible for their care.
If you think your situation is unique, please contact us prior to your departure and we’ll be happy to discuss it with you.
In order to maintain the highest possible continuity of care with the Professional Pet Sitters who will be caring for your pets, we will often introduce two Pet Sitters to your account. Should we ever need to introduce an additional caretaker, i.e., when your usual Pet Sitter is unavailable, we will introduce them (pending our availability). Alternatively, if you’d like to meet your new pet sitter, just let us know!
Welfare Check & Welfare Visit
Ensuring the welfare of your pets is our highest priority!
A Welfare Check is an internal reminder for Poochy Doos to reach out to you in order to ensure you’ve returned home safely, after you’ve been out of town overnight. It is not a visit to your home.
A Welfare Visit begins when we Dispatch a Pet Sitter to your home, because we are unable to ascertain if you’ve returned home safely. It is your responsibility to let us know that you’ve returned home safely or that your return has been delayed. Your Pet Sitter will leave you a courtesy “Welcome Home Card” which will remind you to text us when you’ve arrived home safely. If we don’t hear from you before the time your pets would next need care (in accordance with the care laid out in your Schedule) we will Dispatch someone to your home to perform a Welfare Visit, at our earliest availability.
Welfare Visits and Final Pet Care Visit
If Poochy Doos LLC is not performing the final visit of your pet’s care during your absence, you do not qualify for a Welfare Check. Whomever you have performing your final pet care visit is the one responsible for ensuring the welfare of your pets until your return. Poochy Doos, LLC is not on-call to cover for the failure of friends or relatives to perform a final pet care visit.
We charge a premium for Welfare Visits as they are unscheduled, highly disruptive and require us to be available at a moment’s notice.
Fee assessed immediately upon Dispatch of Pet Sitter.
We require that you arrange for the removal of all snow that could impede our access to your driveway. Likewise, for the safety of our pet sitters, please keep all walkways clear of ice and well-lighted. Although we are equipped with reliable vehicles, we recommend you leave a house key with a trusted neighbor that lives within walking distance of your home. If we are unable to get within reasonable walking distance to your home due inclement weather or road closures, we will contact your neighbor immediately and notify you of the situation.
THE MEET & GREET
During the Meet & Greet we come to your house, meet your pets and get to know each other.
The initial visit:
- Is free-of-charge
- Occurs one time (unless you later introduce a new pet into your home or there is a delay in the start of service)
- Only takes a 1/2 hour
- Is available Monday – Saturday
- Allows us to meet you and your pets
- Allows us to answer any questions you may have and get the lay of the land
- Allows you to see if we’re a good fit for your family
- Gets you signed-up for service
The Meet & Greet is required for all new Clients prior to initiating service. We cannot provide professional pet sitting or dog walking for pets we have not met. If you think you have an exception, such as frequent foster pets, please let us know.
All additional Meet & Greets that may be necessary are subject to a $35.00 consultation charge for each Meet that is required. Meet & Greets running over 1 hour may be subject to a $35/hour charge to help compensate our pet sitters for their time.
Preparing for the Meet & Greet
Please turn on your porch light if your Meet & Greet is scheduled after dark.
We will need:
- Microchip company name, phone and pet ID number, if applicable
- The expiration date of your pet’s vaccinations
- Medications and dosage, if applicable
- Two copies of your house key
AGGRESSION CANDOR – AGGRESSION NON-DISCLOSURE CHARGE
All Meets that result in our inability to care for your pet, due to clients minimizing or not disclosing their pets aggression problems are subject to a $50 Aggression Non-Disclosure Charge and any personal injury and property damage to Poochy Doos, LLC that may result from their failure to disclose. If you’re unsure whether your pet can be serviced, please let us know you need to schedule a Consult, not a Meet & Greet.
USE OF CAMERAS AND AUDIO COLLECTION
We have a “no camera policy” when we’re performing overnight care. During overnight care, your home becomes our “workplace” and given no other person is in your house, we enjoy an expectation of privacy. This does not include exterior property cameras, such as cameras inside doorbells, common in systems such as “Ring.”
At All Other Times:
Use of video is not allowed in any bathroom at any time. Likewise, many cameras now collect audio and video, simultaneously. Pursuant to 18 U.S. Code Chapter 119, Audio capture of oral communication is not permitted at any time while we are working in your home. If we are at your home alone (no other person is present) we need to know that we can freely discuss private business matters and/or private client concerns, should such communications occur.
All of our video and audio policies are guided and in keeping with both Federal and State laws governing surveillance and expectation of privacy. Any suspicion of illicit video surveillance in bedrooms or bathrooms will be reported to the appropriate authorities.
We require two keys in order to perform pet care services. One is used by your pet sitter or dog walker and the other is kept as a back-up in case of accidental lock-out. We will test the keys before we leave to make sure we are able to unlock and lock your door. We cannot use garage door openers, electric key pads, etc. in lieu of keys due to IOT Security issues and malfunctions that can occur during power outages, cold weather or low batteries.
Quick Key Service
Quick Key Service enables you to leave your keys with us once your initial service has been completed. This allows us trouble-free access for future service and saves you key pick-up and key-return fees. All keys are kept in a secure, locked location. You are automatically enrolled in Quick Key when you sign-up for service.
Key Pick-Up and Key-Return Fee
An $18.00 fee will be charged for each trip we have to make in order to pick-up or drop off keys. Keys returned by regular mail are subject to a $18.00 fee to cover time, materials, handling and postage. Unless you request your keys on the final visit of your schedule, you are automatically enrolled in Quick Key so that we have quick access to your key the next time you need service.
If you are moving we will return your house keys on the last date of service at your old address, or destroy your house keys upon notification that you’ve moved.
Extended Stay – Cleanliness & Comfort
We are happy to accommodate all of your overnight pet sitting needs! For the comfort and well-being of our pet sitting team, we require their accommodations to be clean, comfortable and conducive to a healthy night’s sleep.
For extended overnight stays (in excess of 10 days) we may require your house cleaner to provide house cleaning service(s). This is especially necessary if you have multiple animals, large animals, or animals with long hair.
Likewise, anything you can do to add to the comfort of our pet sitters while they are caring for your pets, is greatly appreciated. This may include:
- Having space in your refrigerator for their food
- Providing fresh sheets & towels
- Leaving television/cable instructions
- Providing guest access to your internet, including network name and password
- Having night lights in hallways or bathrooms
- Allowing garage parking (if available) in the winter
- Making sure your outdoor lights work
Thank you in advance for your thoughtfulness in insuring your pet sitter’s comfort!
Our cleaning service is available to use in conjunction with extended overnight stays (when your house-cleaning service is unavailable) and for atypical messes which can occur during the normal course of other pet sitting services.
Such messes are often very difficult and/or time consuming to clean and can even make us late for our next scheduled appointment. Because cleaning is outside the scope of our normal, daily pet sitting services, we charge a premium for our time.
Dog Waste Removal
Please keep in mind that the time you schedule for visits is slated for pet care, not yard maintenance. We do not provide yard or kennel cleaning, as an independent service. Client yards and kennels should be clean when we arrive, in order for us to pick up new waste that occurs during your absence. If your yard is clean upon our arrival, we will do our best to pick up all waste that occurs during our care. We do not guarantee that we will find/remove all waste.
We are happy to try and accommodate all of your last minute service needs. Convenience Services are services requested with less than 48-hours advanced notice. Due to the last minute nature of these requests, Convenience Services are only available to clients who have stored credit cards in their account, thereby enabling AutoPay. AutoPay gives us permission to process your stored credit card at the time of booking, in order to secure you service.
Due to significant scheduling challenges required to accommodate last minute service requests, Convenience Services provided without 48-hours advanced notice are subject to an additional 25% fee. Convenience Services provided without 24-hours advanced notice or “same-day” are subject to a 50% fee. This includes a Convenience Cancellation Fee for overnight stays. If a client’s flight gets cancelled causing the client to return home this could necessitate our pet sitter having to pack-up and leave in the middle of the night. Should this occur, clients will be charged the cost of the overnight service, plus a additional 25% Convenience Fee.
Poochy Clients can request services by accessing their Client Account and submitting schedule requests. All requests will be reviewed in order of receipt and responded to via e-mail. Submitting your request through your online Account puts you in a priority queue ahead of texts, emails or phone calls. A minimum of 72-hours advanced scheduling is suggested to increase the likelihood of our availability. Like all companies, we have limited resources. THERE ARE TIMES WE ARE BOOKED AND UNABLE TO APPROVE YOUR SCHEDULE REQUEST. PLEASE ALLOW AT LEAST 24-HOURS FOR OUR RESPONSE.
Likewise, clients may contact us directly (via email or phone) to schedule care. Confirming we are available during certain dates does not secure or reserve service. Your service is not reserved until availability, dates, number of visits and type of service have been verified, approved and paid for. No service can be scheduled or reserved by leaving a voice-mail or text message.
Contacting our pet sitters directly for the purposes of scheduling care is explicitly prohibited and may result in the immediate termination of your Service Agreement. Please respect the privacy of our pet sitters at all times.
Service is first come, first served and based on availability. Please help us accommodate your needs by reserving your desired dates well in advance. We accept Schedule Requests up to two months prior to your scheduled departure date.
Unfortunately, we are unable to tentatively “hold” dates while you finalize your travel plans. We cannot schedule care until you actually know your plans. Please submit your Schedule Request to us as soon as you know your travel plans and we will do our best to accommodate your needs.
Repeated cancellations will be viewed as an attempt to “hold dates” and may jeopardize future service.
All services are not available in all serviced areas. Some services may not be available during Holidays.
We’re here to serve you! Please let us know if your pets have any time-sensitive needs and we will do our best to accommodate them. For the wellbeing of your dog, if you are going to be gone all day with a late night arrival home or overnight – we require three visits per day, for all dog clients who do not have free access to doggy doors. With all crated dogs we require two of the three visits to be a minimum of 30-minutes in length. Likewise, our cat clients must schedule daily care – we cannot accommodate infrequent feline care.
Established clients can request care at pre-specified time slots utilizing their online account. All of our visits (unless a pet requires medications or special needs care) are subject to change (in order to suit our availability) while meeting the needs of your pets.
Our care visits are broken up into four main sections and occur within 2-4 hour time intervals:
Visits Time Intervals
|Morning||7:00 a.m. – 9:00 a.m.|
|Mid-Day||11:00 a.m. – 1:00 p.m.|
|Afternoon||1:00 p.m. – 3:00 p.m.|
|Early Evening||3:00 p.m. – 5:00 p.m.|
|Night||7:00p.m. – 8:30 p.m.|
We accept most major credit cards. Credit card payments can be made in two ways:
SelfPay Credit Card Transactions
SelfPay payments are initiated by the client upon receipt of an invoice, payable 72-hours in advance of the start date of service performance, and five days in advance of all services performed on a Holiday. SelfPay clients are not eligible for Convenience Services.
AutoPay Credit Card Transactions
Clients storing their credit cards in their online profile authorize Poochy Doos, LLC to automatically process payment by processing their stored credit card. Payment is due 72-hours in advance of the start date of service performance, and five days in advance of all services performed on a Holiday. AutoPay clients (client who have their credit cars stored in their online account) are automatically qualified for Convenience Services.
These Payment Methods are referred to as: SelfPay or AutoPay.
If you’d like to leave your pet sitter a tip, please feel free to leave cash, check or add a gratuity to your credit card payment.
Need to cancel service? No problem! You can cancel any scheduled service without incurring Late Cancellation Fees, if received in a timely manner, please see below. Failure to cancel in a timely manner may result in a Cancellation Fee being assessed, equal to the value of the visits being cancelled.
Why We Charge Cancellation Fees
Our pet sitters stay in town or otherwise clear their schedules on weekends, evenings, holidays, etc. in order to care for your pets. Relying on the Schedule you submit, they also turn away other work, as they can’t be in two places at one time. Our Cancellation Fees go to compensate our pet sitters for living with unpredictable schedules, time spent away from their own families/friends and their unwavering commitment to client care.
Non-Holiday Scheduled Services
Schedules not occurring during Holiday weeks can be cancelled without incurring a Cancellation Fee, if we receive 72-hours advance notice, prior to the Scheduled start date.
Holiday Scheduled Services
All services occurring during Holiday week(s), i.e. all services scheduled 7-days either side of a Holiday, can be cancelled without incurring a Cancellation Fee, if we receive 5-days advance notice, prior to the Schedule start date.
Cancellations that occur in the middle of a scheduled service period (including early returns) will not be refunded or credited. Once we’ve set aside time in our schedules to care for your pets, we often have to turn away other clients, as we have limited availability.
Same-Day Schedules and Cancellations
All Schedules submitted and approved without any notice, i.e., same-day schedules, that are later cancelled on that same day, may jeopardize our availability for any future care.
How To Cancel Care
To cancel service, please login to your account and submit a cancellation request or email email@example.com.
These are visits that occur early in the morning, prior to 7:00 a.m. As such, these pet sitting visits are unusual, and therefor cannot be added to existing pet visit routes frequented by your pet sitter, there is a $5.00 surcharge for all Early Bird visits.
Maximum of one Early Bird Visit per day.
We are happy to care for your “in-training” or “difficult” dog as well as positively reinforce your training routines, as long as all such routines are force-free. Behaviors such as on-leash reactivity, high arousal, fear, timidness, environmental sensitivity and other issues may require advanced handling skills and/or handlers with K9 Coach Training, to ensure the well-being of your dog. Often Special Handling needs cannot be assessed during a Meet & Greet but rather present during our first walk, or subsequent walks as we encounter stimuli. Should your dog require Special Handling, a $5.00 surcharge will be assessed.
We are happy to spend our holidays with your pets! All services provided on a Holiday will be charged a $5.00 surcharge per each visit as a bonus to your pet sitter.
New Year’s Day
Day After Thanksgiving
New Year’s Eve
A $5.00 – $10.00 surcharge will be charged for all services outside of our service area.
A $23.00 errand surcharge will be assessed for any supplies we need to pick-up in order to care for your animals, i.e., medication, pet food, litter, etc.
Have more than two pets? Additional pet accommodation fees may apply, depending on the number of pets and care routine involved.
Litter Box Cleaning – Health & Welfare
During the first day of service, if there are litter boxes soiled with multiple days of excessive pet waste, we will assess a fee of $5.00/per box, for each box that needs cleaned.
We do our very best to communicate with our clients frequently as a normal part of our care practice. Communication can occur via notes left at your home, texting, emails, pictures and videos.
We are also responsive to clients who desire a text after each visit. While we do our very best to accommodate this request, texting after each visit is not guaranteed. Texts can be subject to hardware/software malfunctions, mobile device operations, coverage issues, carriers, cell towers and cell-to-cell SMS irregularities.
We ask that our clients be mindful of pet sitters’ personal time and privacy. All texts to pet sitters should be cordial and occur during our normal business hours. We try to reply to all text messages every 2-3 hours, during our business hours of 9:00AM – 6:00PM.
Please contact Poochy Doos, LLC for all general inquiries and scheduling needs during our business hours. If you need immediate attention, please give us a call: (970) 658-5717.
All services are subject to change without notification. Due to the unpredictability of animals and/or conditions and emergencies that may arise, we may, on occasion have to modify the services you’ve ordered in order to accommodate uncontrollable circumstances. For example, inclement weather may necessitate changing a walk to an indoor play session, etc. Likewise, concerns about your pet’s welfare or behavior may result in an additional visit or extended visit. Likewise, we may have to shorten visits to accommodate emergencies. You will be notified of all such changes.